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Information on Technical Support A technical support personnel may also be called as help desk operator, technician, or maintenance engineer and, basically, its job function is in the monitoring and maintaining of the computer systems and networks within the organization, such that if there are problems, like forgotten passwords, viruses or email issues, the technical support personnel will be the first person that will be asked to troubleshoot and resolve the problem. The nature of the job of a technical support technician is multi-faceted, because it is confronted with so a diverse technical tasks, such as installing and configuring computer systems, diagnosing hardware/software faults, solving technical problems, and these can be easily done over the phone or actual visitation. As technical support personnel in a company, other tasks may include: identifying computer problems and advising on a solution, logging and keeping records of customers’/employees’ queries, analyzing call logs, updating self-help documents, working with field engineers, testing and fixing faulty equipment. A person, who is into technical support, can also find jobs as an after-sales support for software or equipment suppliers or for IT service providers, he can be an IT maintenance support personnel. Because of the huge demand for a technical support, opportunities for promotion will likely be fast from a support role to a senior level and later to a team, section, or department level, as well as a good stepping stone to move into areas in IT, such as programming, IT training, technical sales or systems administration.
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The job requirement skills of a technical support is not just based highly on a strong technical background, but also more into having good interpersonal skills, as these qualifications can help him/her to do these tasks successfully: ability to assess each customer’s/employee’s IT knowledge levels, ability to deal with difficult callers, must be a logical thinker, good analytical and problem-solving skills, has an up-to-date technical knowledge, an in-depth understanding of the software that the customer is using, good interpersonal and customer care skills, and accurate records keeping. All possibilities of landing as a technical support trainee can be achieved with having good grades in English, Math, Science and IT from high school and additional computing or related to computing courses. Because of the speed of new developments in IT, most employers require ongoing training for technical positions, like the technical support, and qualified employees are put on a structured training scheme or sent on relevant courses to stay up-to-date with new technologies.A Simple Plan: Services

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